Verywell Verification: Documents and Timing

How Verification Works at Verywell Casino

Verification, or KYC, applies to every player who makes a deposit with us, not only those who ask to withdraw. We may ask for a passport, driver's licence or ID card, plus proof of address such as a utility bill issued within the last 30 days or a bank statement — mobile phone bills are not accepted as proof of address. For card deposits, we need both sides of the card with the first six and last four digits visible and the CVV covered, along with a bank statement for that card. A selfie holding the ID, source-of-funds or payroll records, and confirmation that you have no history of gambling addiction can also be requested. Where source-of-funds evidence is requested, payroll records or a recent bank statement are normally sufficient to close the check.

How We Check Your Details

We confirm identity through electronic database checks, phone calls and the documents you submit, and we run random identity checks that are announced by email beforehand. Politically exposed persons must disclose their status when asked. We do not open anonymous accounts, and each account must be tied to one person, one computer, one IP address and one phone number across our network. This applies the same way regardless of deposit size, since every player who funds an account with us is screened before any withdrawal is considered. A verified phone number is also required before any bonus is credited, including the welcome offers described on our bonuses page.

Verification Timing and Common Rejections

Most withdrawal requests are processed within 36 hours once your account is verified, but full checks can take longer: we may review game transactions for up to 30 days, confirm winnings with the game provider for up to 30 calendar days, and investigate irregular play for up to 75 days. Verification is triggered automatically for any withdrawal of USD 1,000 or more, and we can also request it at any other time. For example, submitting ID and a utility bill within 30 days of registering usually clears your profile before the USD 1,000 threshold triggers mandatory checks. A verified phone number and email, plus a completed profile, are required before any payout, together with at least one successful deposit in the last 30 days through our banking options.

Verification fails most often over documents that do not match our rules: a mobile phone bill used as proof of address, a card photo that hides the required digits or shows a full card number instead of first six and last four, or a bank statement that does not belong to the account holder. Funds must come from an account or card in the player's own name — third-party deposits are not accepted. Duplicate accounts from the same computer, IP address or phone number are voided, with any winnings and bonuses forfeited; a second account is only allowed with administration's permission, for example after losing access to the original one, which our team can confirm via our support channels.

What Can Block Your Verification

A few details cause most delays or rejections during verification at Verywell Casino. Checking these before you submit anything speeds up the process considerably:

• Proof of address older than 30 days or a mobile phone bill, neither of which we accept.
• Card images showing the full 16-digit number or a visible CVV instead of the first six and last four digits only.
• Deposits made from a card or e-wallet not registered in your own name, which breaches our third-party funds rule.
• Logging in from a computer, IP address or phone number already linked to another account on our network.
• Playing in more than one browser tab at once, which can cancel winnings and affect your account status.
• Skipping the password step before verification — recover access first via account login if needed, since an unverified profile cannot request a payout.
• Withdrawals of USD 1,000 or more without a verified phone number and email on file.
• Not providing a selfie holding your ID when our team requests extra confirmation of identity.

Once your documents clear, verification will not need to be repeated unless our random checks or irregular-play review ask for more information.