Limits, Time-Outs and Self-Exclusion at Verywell

Player protection tools at a glance

At Verywell online casino we give players a short set of tools to pause or stop play on their own terms, alongside the account checks that apply to everyone. Chat self-exclusion runs for a fixed 30 days, a 13-question self-assessment is available at any time, and age and inactivity rules sit on top of these. Each of these is switched on by contacting us over live chat, email or our UK phone line rather than through a setting inside the account.

These figures apply across the account regardless of which currency or device used to play. On a balance of £20 left in an inactive account, for example, the £5 monthly fee would clear it within four months if no deposit or login takes place, and the same rules sit alongside the wider terms covered in our full casino overview.

Setting limits, time-outs and self-exclusion

Self-exclusion at Verywell is requested through support rather than switched on directly from the account dashboard. This can be raised with us over live chat, email or our UK phone line, the same channels used for any other account query. Choosing self-exclusion through live chat applies a fixed 30-day block on play, confirmed in the chat window itself. A longer or full self-exclusion follows a different path: the block is only switched on after a support manager calls the account owner directly, so the request is confirmed by phone before it takes effect.

Before any exclusion is requested, the registration process already asks players to confirm they have never had a gambling addiction and have never been part of a self-exclusion scheme such as GAMSTOP, so that declaration is made at sign-up rather than checked against an external register afterwards.

Self-assessment and account safeguards

Anyone wanting to check their own play before contacting support can work through the 13-question self-assessment checklist on the account. The minimum age to play is 18, checked through payment account verification and spot checks; any account found to belong to an underage player is closed and its funds confiscated. Accounts left untouched for 180 days are marked inactive and carry a £5 monthly admin fee until the balance reaches zero, so signing back in via account sign-in before that point avoids the charge. For support beyond the account itself, GamCare, Gamblers Anonymous and Gambling Therapy are named as help organisations, and Net Nanny is listed as filtering software for blocking gambling sites on a shared device.

Requesting a limit or time-out

Every request for a time-out or self-exclusion at Verywell goes through our support team rather than a self-service toggle, and it follows a short, fixed sequence of contact and confirmation. These steps apply whether the request comes from the account holder directly or is raised during another conversation with support.

1. Reach out via live chat, email or phone support and state whether you want a time-out or self-exclusion.
2. Work through the 13-question self-assessment checklist first if you want to review your play before deciding.
3. Pick chat self-exclusion for an immediate, fixed 30-day block confirmed in the chat window.
4. For a longer block, wait for the call from a support manager to the account owner; the exclusion only applies once that call is confirmed.
5. Get outside support from GamCare, Gamblers Anonymous or Gambling Therapy, or install Net Nanny to filter gambling sites on a shared device.

Each of these steps can be taken independently of a deposit or withdrawal, and none of them require closing the account outright. This applies equally to time-outs and full self-exclusion alike. The same live chat, email or phone line used to request them also handles any follow-up question about an existing limit.